EU & NORTHERN IRELAND DELIVERIES. ADDITIONAL CUSTOMS CHARGES & FEES.
When you import goods into your country/region, your customs authority may charge you:
- Import Duties
- Administration charges
- Redelivery fees
By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority.
Please see your government's customs authority website for details of charges, fees, prohibited items and special importation requirements for importing from 3rd countries.
Returned or not collected orders will be refunded less postage, administration and return costs.
CORONAVIRUS CARRIER RESTRICTIONS **DESPITE BEST EFFORTS SOME SERVICES WILL BE DISRUPTED**
For EU destination deliveries please ensure before placing your order that carriers are still operating in your location. If carriers are not operating or addresses are closed and your order is returned you may be charged an admin fee of £40 to cover non-delivery and return fees.
For UK destinations, we are currently facing delivery delays due to some courier service delays. Orders are still being processed as quickly as possible. We are sorry that due to these circumstances the carrier companies have expressed that expedited postage charges will not be refunded. Expedited services may also be slower than usual despite being prioritised above standard services. Please ensure the delivery address provided will be open.
Delivery is available within the UK and EU. Delivery is not available outside of the EU, to PO Box or BFPO.
Our fulfilment partner aims to ship every order confirmed and paid for up to 2pm on the same working day (Monday-Friday). Orders made after 2pm will be dispatched the following working day (Monday-Friday excluding Bank Holidays, Christmas Eve and New Years Eve).
Orders made after 2pm on a Friday will be dispatched on the following Monday, if expedited postage is paid the order will be sent the following Monday on a faster delivery service.
Delivery costs are dependent on the weight of product/s purchased and country / postcode of destination.
We reserve the right to update these costs at any point without notice. Delivery costs will not change once your order is confirmed.
On occasion a carrier service may be delayed due to reasons beyond our control. We regret that according to the carrier's terms and conditions, expedited postage costs are non refundable. Please allow delivery services extra time following busy periods such as "Black Friday" and Bank Holidays.
By ordering online you agree to be available to receive delivery or to collect from a local Post Office / Parcel Shop if required. Hermes will attempt delivery on 3 occasions before returning to sender. The buyer is responsible for return postage costs including costs of "refused" and "not called for" orders.
UK Shipping & Costs
Our partner utilises the services of UK Royal mail, UK courier providers and other national and private courier organisations.
- Delivery to all UK mainland* addresses is free for standard delivery (3-5 working days)
- Expedited delivery to all UK mainland* addresses is £2.45 (1-2 working days, not including Saturdays)
*Some larger orders to Northern Ireland, Scottish Highlands and Islands may incur delivery charges
ROYAL MAIL service updates: https://www.royalmail.com/d8/uk-services-faq
PARCEL FORCE service updates: https://www.parcelforce.com/service-updates
European (Non UK Mainland) Shipping & Costs
Deliveries outside of the UK are sent via tracked services. Delivery is not available to PO Box, BFPO or similar addresses. Workplace addresses and multi-occupied buildings with difficult access may require collection from a local Parcel Shop. GLS very often choose to leave parcels at a local Parcel Shop. By placing an order you agree to collect from a local Parcel Shop if required. Delivery time is typically between 5 - 14 days.
The cost of delivery outside the UK can be estimated based on the products in your basket. See ‘Estimated Shipping (Non UK Mainland)’ once you have added products to your basket and proceeded to checkout.
By placing your order on this website, you agree to accept all importation charges & fees applied by your customs authority. Please see your governments custom's authority website for details of charges, fees, prohibited items and special importation requirements for import from a 3rd country. Returned or not collected orders will be refunded less postage, administration and return costs.
We ship to Austria, Belgium, Denmark, Finland, France, Germany, Gibralta, Guernsey, Iceland, Ireland, Isle of Man, Jersey, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland and the United Kingdom.
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