Terms and Conditions

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About Us

We are registered in England under company number 7418034 and with our registered office at Oak Tree House, Henwick Hall, Burn, Selby, North Yorkshire, YO8 8LD, United Kingdom. We are VAT registered in the UK, VAT number 127 7409 06.

We are proud to hold a current organic licence with the Soil Association UK (Licence number DA22232).

Our website www.pinksun.co.uk is operated by us.

PINK SUN Ltd also trades as organic daisy, see www.organicdaisy.co.uk

For all ORDER, RETURNS or PRODUCT related queries please use the Contact Us page.

Your Status

By placing an order for product/s through this site, you warrant that:

  • You are legally capable of entering into binding contracts and
  • You are at least 18 years old.
  • You agree to the "Terms and Conditions" outlined herein.

The Contract Between You and Us

PINK SUN Ltd must receive payment for the product/s that you have ordered before your order is accepted by us. Once payment has been received PINK SUN Ltd will confirm that your order has been accepted by sending you a confirmation email at the email address you have provided when registering with us. Once we have acceptance this order a legally binding contract will exist between you and us for the delivery or product/s you have ordered to your provided delivery address.

Once an order has been confirmed it is unable to be changed.  Please be careful that your order is correct before confirming your order.  

The order will need to be received and returned via the correct returns procedure.

Dispatch & Uncalled for items

We do not deliver product/s, but when you confirm and make payment for an order for products with us your order will be sent to our fulfilment partner.

Our fulfilment partner will pack and deliver your products in accordance with its terms and conditions and delivery providers, which may include but are not limited to UK Royal mail, UK courier providers and other national and private courier organisations.

Confirmation of despatch will be provided to you at point of despatch via email.  (If this has not been received please check "junk / spam" folders)

By ordering on this site you are agreeing to be available to accept the delivery of your product/s at the address you have outlined for delivery or collect from a local post office or parcel shop if required.  Please ensure someone is available to receive your order at your delivery address or is prepared to collect the order locally.  If your order is returned due to unsuccessful attempted delivery/refused delivery/not called for this will be handed as a "no longer wanted return" and you will be responsible for any charges associated with the failed delivery.  The carrier charge to return an order to sender and the buyer is responsible for return postage costs.  Please ensure a complete and accurate address is used, postage, packaging and handling costs are non refundable if the address provided is incorrect.  No compensation is available if an order is refused or sent with an incorrect address that is subsequently lost in the post and not returned.

Unfortunately Royal Mail do not always leave a card and the most common reason for returns is "not called for" items from the local Royal Mail sorting office.  If your order has not arrived within 5 days of being marked as dispatched please track your order with details provided or contact us.  Items are only held for 18 days before being returned to sender.  PINK SUN Ltd are not responsible for Royal Mail failing to leave a "while you were out card".  Our customer service team will help to arrange redelivery if they are notified within the appropriate time frame to assist you to receive your order.  If the order has been returned to sender an invoice for postage, packaging and handling only can be arranged to send a replacement order.  Please notify our customer services team if you believe your order is being returned to sender.

Delivery Services & Costs

Please see seperate link here

Pricing & VAT

All prices displayed are inclusive of VAT. Where VAT is appicable this will be shown separately in your basket. These are the prices for the products only. For non UK mainland destinations these prices do not include the charge for the delivery services.

PINK SUN Ltd reserves the right to change price and stock availability information without notice.

Lowest Prices Guaranteed

When you shop direct at www.pinksun.co.uk we are able to offer you the lowest prices on all PINK SUN products compared to any other retailer or market place.  If you can find a price lower (including p&p) we will refund you the difference less another 10% on the product you purchased on www.pinksun.co.uk. To qualify the alternative price/offer must be a new PINK SUN product sold by another retailer or market place within 7 days of your purchase on www.pinksun.co.uk. Excludes EU and International orders.

Returns, Money Back Guarantee & Liability

All PINK SUN products purchased via our website are manufactured and supplied to high standards and are covered by the PINK SUN 100% no quibble, Money Back Guarantee.

We trust you will be completely satisfied with your purchase. If for any reason you do not wish to keep your item please arrange to return it within 30 days of receipt. Please use the Contact Us page (Request Return) quoting your order number, name, email and reason for return for your 100% no quibble, Money Back Guarantee.  Returns must be pre-authorised and sent to the correct address for return handling.

Arrangement of return postage and all costs remain the responsibility of the Buyer.  Additional postage paid to receive a faster delivery service than standard is non refundable.

Unopened items may be returned for a refund at the Buyers' cost. Returns must be received back in the same condition they were despatched in.  Please take care with packaging and handling.

It is recommended that you purchase insurance and retain a proof of posting certificate for any returns just in case it is misplaced by your mail service. Once we have received the returned item/s we will issue your refund within 3-10 working days.

Returned items purchased as part of a multi-variant to give a per item discount will have the discount removed prior to the refund being made unless all of the items are returned.

Items ordered in error that do not retain their seal, greater than one item per order that does not retain their seal, or items that have more than 15% contents removed are excluded from the money back guarantee. 

The maximum liability of PINK SUN Ltd and the user's remedy for any product/s supplied under these Terms & Conditions shall be a replacement or refund by PINK SUN Ltd for the full amount of the product/s.

Postage paid to deliver outside of the UK is non refundable.  

Refused orders returned undeliverable are excluded from the Money Back Guarantee.  

DAMAGES OR REPORTED DISCREPENCIES: If your item arrives damaged or different to expected, this must be reported this within 7 days.  Photographic evidence of the damage is required along with the packaging the item was delivered in.  Please do not dispose of anything until an investigation has been completed.

Savings Promise

SAVINGS - up to 12.5% on orders over £25

When you purchase any PINK SUN products on this website the total combined order value (after any other promotions & savings) including VAT and excluding postage (where applicable) of all products in your shopping basket at the time of order payment will qualify for the PINK SUN Savings Promise.

A savings percentage will be applied automatically to the total combined order value (after any other promotions & savings) based on the table below and deducted from the total combined order value at point of checkout.

The savings amount is not redeemable or transferable for any other purpose and is only available for redemption at point of order confirmation and payment.

 

Total combined order value Savings percent applied at checkout
£25 and over, up to £50 2.5%
£50 and over, up to £75 5.0%
£75 and over, up to £100 7.5%
£100 and over, up to £125 10.0%
£125 and over 12.5%

 

Examples:

Total combined order value including VAT £62.35, Savings Promise applied £3.12 (£62.35 x 5%) = Payment amount of £59.23

Total combined order value including VAT £107.80, Savings Promise applied £10.78 (£107.80 x 10%) = Payment amount of £97.02

Total combined order value including VAT £107.80, Savings code XYZ applied, £5 off, New order value $102.80, Savings Promise applied £10.28 (£102.80 x 10%) = Payment amount of £92.52

The savings value shown in your basket 'Savings -£XX.X' will be the sum of all qualifying promotions & savings and your savings promise (based on the table above).

Promotion codes 

Any promotion codes used on this website must be applied after all items have been added to the basket to ensure tht the full value of the promotion is realised. Promotions with quantity or oder value minimums will be applied to the quantity and value of items in the basket at the time when the promotion code was applied.

Disclaimer

PINK SUN Ltd provides a range of nutritional wholefoods for you and your family's wellbeing. PINK SUN products are not intended to diagnose, treat, cure or prevent any disease.  PINK SUN nutritional wholefoods are not intended as medicines or drugs.

PINK SUN Ltd has taken all reasonable care in the development of information found on this web site, but makes no representation or warranty with respect to the function or the information and material included on this site. To the extent permitted by applicable law, PINK SUN Ltd makes no warranty, express or otherwise, as to the accuracy and completeness of the information contained in any of the materials on this web site.

PINK SUN Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website.

Use of your information

PINK SUN Ltd may from time to time contact you with special offers, product promotions and/or for market reasearch purposes. Customer order details will remain confidential at all times and may only be used by companies and subsidiaries owned, operated or contracted into by PINK SUN Ltd.

Regional import duties and taxes

Product/s purchased on this site may be subject to local import duties and taxes which will be levied when they are imported. You will be responsible for payment of any such import duties and taxes. PINK SUN Ltd is unable to provide guidance or information as to the specific charges and cannot predict their amount. It is your responsibility as the purchaser to contact your local customs office for information before confirmation your purchase.

You must comply with all applicable laws and regulations of the country into which you import the product/s. PINK SUN Ltd are not liable for any breach by you of any such legislation.

Law & Jurisdiction

Purchase of products through our website www.pinksun.co.uk will be governed by English law. Any dispute arising from, or in relation to your order, shall be subject to the jurisdiction of the English courts.